随着全球经济一体化的发展,贸易往来中电子邮件的写作越来越受到重视。下面是小编整理的一些商务电子邮件的格式模板，希望能帮到大家!
新产品说明 New Product Description
With reference to your email of ①(对方邮件发送时间) enquiring about ②(新产品类型),I am now giving you a brief account of the new product.
③ (对新产品特性做概括描述)makes ④(产品名称) the best product for ⑤(产品适用范围).Its main features are as follows.
⑥ (对新产品性能做具体描述).
We feel confident enough to say that from ⑦(产品不同的使用地方) to...,users will find it is perfect to get the job done. Wherever ⑧(新产品类型) is needed, ⑨(产品系列名称) will fit perfectly.
Please let me know if you need any further details.
投诉货物质量 Complaint about Poor Quality of Goods
We appreciate having received the goods on arrival of s/s“ ① ”(货轮名称) at ② (目的港名称).Shortly after landing, related officials checked the details of the goods. Everything appears to be correct and in good condition except ③ (有质量问题的产品).When we opened the cases, we found that they were ④ (产品状况).The worst thing is that the quality of the goods do not confirm to the contract.
Please tell us the exact explanations. Additionally, we prefer to ⑤ (我方提出的解决办法).
Look forward to your prompt reply.
对货物质量不佳致歉 Apology for Poor Quality of Goods
We are really sorry for the ① (产品所出现的问题)of the goods. ② (证明材料)states clearly that ③(货物实际情况描述).There is no denying the fact that the goods ④(货物出现问题的原因).
Therefore, you should ask ⑤ (提出索赔的机构名称)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to ⑦ (期待事宜) in the future.
Again, we are terribly sorry for your loss.
投诉货物数量 Complaint about Wrong Quantity of Goods
Thank you very much for ① (对方所做事宜).We duly received the order on arrival of s.s ② (货轮名称).
Unfortunately, we found that ③ (货物出现的问题).As told, the shipping quantities were ④ (货物装船时的数量). Please check whether ⑤ (合同规定数量)had been loaded on ship in whole at the port of shipment.
We are in urgent need of the products as ⑥ (亟需该商品的原因)at present. You are kindly requested to ⑦ (亟需对方解决事宜)upon receipt of this email. Other-wise, we have to raise a claim for ⑧ (索赔金额) for the wrong quantity.
We hope the matter will come to your special attention.
为数量错误致歉 Apology for Wrong Quantity of Goods
We have received your email of ① (对方邮件日期),and we regret to know that the short delivery of ② (货物短缺数量) of shipment against the order ③ (订单编号).We are quite sorry for ④ (致歉事宜).
After check, we found that ⑤ (说明原因).However, we have already ⑥ (采取的补救措施).The related officials confirmed that ⑦ (应补运货物) will reach your port ⑧(应补运货物预计到达的日期).
We deeply apologize for the inconvenience that caused to you.
付款出错 Payment Error
With careful check of this order, we regret to tell you that there was an error in ①(出错的地方)which has lead to a great loss to our company.
So we have to emphasize the contract which shows the purchases should be paid in ② (币种)rather than....The total amount is ③ (金额).Also, we have to mention that the payment should be finished ④ (合同规定的付款日期).
Please arrange all the related issues immediately, and pay the order required as soon as possible.
Look forward to your prompt reply.
为付款出错致歉 Apology for Payment Error
Thank you for your email. After careful check, we found that there was indeed a big mistake in ①(出错的地方).It is ②(出错的原因).We are deeply sorry for the error that we did not abide by③(不符的地方).We hope you could understand that we did not make such mistake in purpose.
Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed ④ (需修改的地方).The total amount is ⑤(货款金额).
Sorry for any inconvenience brought to your company.
投诉发货出错 Complaint about Receiving Wrong Goods
The ship ① (货轮名称)has reached the requested port, ② (目的港名称).Upon being checked, the goods are found wrong. Under the contract No. ③(订单编号),we ordered ④ (所订产品的名称和数量).The total amount of the goods is right, but ⑤(说明货物出错之处).
As ⑥ (所订产品名称) are not in agreement with what is stated in the contract, We will send them back to you. However, you must be responsible for ⑦ (对方应承担的责任).
Because the products are in great need, please ship the correct ones soon. Otherwise we will have to ⑧ (我方将采取的行动)for the wrong order. Please deal with the matter immediately, and drop us a line as soon as you arrange the shipment.
为发货有误致歉 Apology for Sending Wrong Goods
After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.
After a careful check-up by our staff, we found that ① (弄错产品的原因).As a result, the purchases with ② (发货错误)are not in order. Therefore, please ③ (补救措施)and we will be in charge of all the related expenses.
Besides, we have sent the right ones ④ (发送方式及日期).If this works smoothly, they will reach you in ⑤ (预计到达的日期或期限).We have taken all necessary actions to guarantee ⑥(弥补措施).
We apologize for any inconvenience.
抱怨包装不良 Complaint about Poor Packaging
Firstly, thank you for ①(感谢对方已办理的事宜).We have received the goods on arrival of s/s ② (船名)at ③(到货港口的名称).However, after checking the purchases, we regret to find that the goods are④ (产品出现的问题).According to the survey by ⑤(质监部门名称).the reason for the damage is that ⑥ (产品受损的原因).
The products must be well protected against ⑦(意外损失的类型),so we specially emphasized on ⑧ (我方多次强调的事宜) in our last email. But unfortunately, you did not follow our ⑨ (指出对方忽略的问题).Since 11(产品名称) are no longer fit for usage, we have to ask that you compensate us for the loss under the contract.
Look forward to your prompt reply.
为包装不良致歉 Apology for Poor Packaging
We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s ① (船名)are damaged by ② (产品损坏的原因).
After serious inspection, we are giving you description of the damaged shipment. The contents were ③ (货物受损情况),which is our responsibility. Therefore, we will take the responsibility for ④(我方应付的责任),and will compensate you by ⑤ (赔偿金额)in accordance with the contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.
We will take any necessary actions to ensure this kind of thing will never happen again.
